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Marcelle's Story

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Marcelle’s Story

“I needed to find a care facility for the best Dad in the world.

I had been offered a chance in a lifetime, to go to Italy but not if I couldn’t find a place that would care for my wonderful Dad as well as I could.

HillView House at Merrimac!!!! The very first contact I had with the Administration was so efficient, organised and very friendly. Nothing was too much trouble. All the formalities were sent to me, with clear and concise instructions.

The solution was unique… bright, airy rooms, and friendly staff at every corner!!! Dad’s room had his name already on the door with a card and chocolates to welcome him. Staff gathered around him introducing themselves, having a chat and best of all, smiles all round. My Dad felt comfortable immediately. On leaving HillView I saw an employee gather his arm and introduce him to the other residents in the dining room as my Dad took a bow. He was home!!! On my return from Italy, I went to see my Dad and I had never seen him look so good!! He was smiling, relaxed and said to go home as he was living like a King at HillView House!!! Dad commented on how good the food was, how there was not one out of sorts employee, every need was met with a smile, lovely grounds to walk and always someone passing on a greeting for the day. The employees of HillView House are extraordinary to say the least. Catering to the Nursing and Caring staff to the Cleaning staff have all been carefully chosen to fill a very important role. Parents are gifts and as sons and daughters we want the absolute best for them. At HillView the residences are the most important people and are shown respect, compassion, friendship and love. HillView House is so good I hope they can organise for the sons and daughters to go for respite!!!! I have complete and utter trust in the staff and know my precious gift, Dad, will be looked after as if he was their Dad. I have NO HESITATION, recommending HillView House. My Dad says for me not to go anywhere, and I ask him not to go anywhere…his reply…Well I know where I will be going…HillView House!!!!!! Keep doing what you do you are a God send to Carers and precious gifts!!!!! Thank you”