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Julie’s Story

“I want to take this opportunity to thank you for the kind and dignified approach you take to the care of my mother.

Like the way you:

  • print off my e-mails for her to read and enjoy over and over again
  • take time to discuss Mum’s needs or issues with my family
  • make sure there is a kind and welcoming familiar face to greet Mum on her return from a day out
  • take time to get to know, and allow time, for her rituals and routines
  • diligently monitor not only her health needs but also her personal grooming needs which are so important to mum
  • spend time in conversation, encouraging mental stimulation”