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HillView Christmas Party

HillView Christmas Party

December 2018

To all staff,
What a wonderful morning/afternoon!
Thank you to everyone who contributed and worked so hard to make it such a fun and successful celebration.
The entertainment, Xmas gifts, brilliant FOOD, service AND SMILES were so appreciated.
Hill View do it so well….Congratulations and a mighty big thank you.

Please pass on our thanks to all departments

Here is a photo of Jim/Santa for you.

Best wishes

Lyn and Jim

HillView Merrimac

Mavis loved her Respite stay

December 2018

Mum (Mavis) just got home from her Respite stay, she loved all the girls there. She has been in three so far and this one was the best so she’s going in there again in January.

Margaret

HillView Ashmore

Nola’s Respite rating 10/10

November 2018

HillView is a fantastic place to stay. I could not be more happy with the warm and friendly staff and the nurses are just wonderful. The meals are plentiful and the soups are very tasty. The bus outings have been a highlight and I enjoyed them so much. I will return again especially as I’ve made a nice friend.

Nola

HillView Merrimac

Great place…

November 2018

Great place, my dad was there and he was so well looked after.

Carol

HillView Ashmore

Staff are like family

November 2018

The staff are not staff…they’re family. So very thoughtful, giving. and caring. When it comes to my time, I hope there’s space left for me. Thank you for caring so beautifully for our mum.

Jeanette

HillView Merrimac

Dedicated and passionate staff

November 2018

I just want to congratulate all the staff and administration of HillView for a wonderful service all around friendliness, dedication & passion to hep all the residents and take care of them like a real family. I am so proud to be receiving all your beautiful love for Greg and others. Nothing is too much for anyone. They do their job with smiles and genuine love in their hearts. Thank you so much everyone.

Marietta

HillView Merrimac

Alma's homely respite experience

Alma’s homely respite experience

November 2018

I just wanted to say how much my husband and I appreciate all you and your staff did for my mum.  She actually said to us that she’d “go back there anytime.” For a home-lover, that’s unbelievable! She said she enjoyed the meals (another unbelievable statement for her!). The people who visited Mum were most taken with the staff members – every one of whom presented as caring and concerned about their charges. Without exception my friends told me they’d be happy to be there permanently if and when their time came. I’m a choir conductor and we visit many many homes for concerts. I have never been in one that felt so “homely” and peaceful.

So thanks again, it can’t be an easy job, but you and your staff carry it out with dignity and love.

Jeanette

HillView Merrimac

Impressive respite stay

August 2018

My Dad Trevor has been in Respite care for the last 2 weeks and I am so impressed with all the staff there. Their wisdom, kindness and patience have astounded me. The culture amongst the staff is exceptional.

My thrill-seeker Dad has been kept entertained and what’s more, the food is amazing.

Debbie

HillView Ashmore

Quality Care

August 2018

In the past I completed nursing shifts with an agency at HillView and can highly recommend the services and quality care provided.

Louise

HillView Merrimac

Care and kindness

July 2018

My husband was there for ten months before passing away last year, the care and kindness from the staff was amazing to him and also to me.

Elizabeth

HillView Merrimac

Fabulous staff

July 2018

My mum spent her final years there, I would highly recommend! The staff were fabulous!

Julie

HillView Merrimac

Lindy’s mum experienced an enjoyable respite stay

July 2018

HillView is an amazing environment. My mum stayed for 2 weeks respite and didn’t want to leave.

Lindy

HillView Merrimac

Peter's 5 star review of living at HillView

Peter’s 5 star review of living at HillView

July 2018

I find life here is pretty good.
Provided I let the nurse know, I can go out whenever I want to; even in the evenings to shows until late or play cards with friends. When I go away on travels I get the medicines pre-packed in plastic bags which is very convenient.
The food is good and to my liking with lots of fresh vegetables and fruits
Very pleasant living here.

Peter

HillView Merrimac

Dedicated staff

July 2018

Dedicated, thoughtful, hard-working staff who consistently go above and beyond to make the residents feel at home.

Nicole

HillView Ashmore

Penny's 5 star review

Penny’s 5 star review

July 2018

The staff at Hillview aged care are extremely pleasant to their residents, family members and friends who visit. They are also very courteous to their fellow workers. The cleaning staff obviously work hard because it is always lovely and clean. I think the Café is an excellent asset, and Jo is such a happy person, that it is infectious. She also makes a great coffee. Thank you Hillview!

Penny

HillView Merrimac

Thank you for the high standard of care delivered

Thank you for the high standard of care delivered

June 2018

Dear management and staff of HillView Ashmore,
I can’t thank you enough for the exceptional care and nurturing delivered by your long term staff at HillView. Its was highly debatable and unlikely that my mother would survive her last break let alone walk again after her long convalescence. As you can well understand these were incredibly taxing and exhausting times for us and we truly appreciated all the support and understanding given during this time by all members of staff. This is a testimony to the high standard of care delivered to my mother and the overall dedication of carers in your facility towards best possible outcomes for your residents.
Thank you all for this miraculous result as every facet of your facility has had a hand in this.

Wendy

HillView Ashmore

Betty’s Respite stay

May 2018

HillView has wonderful staff, very warm and friendly. I will be happy to return for respite care again.

Betty

HillView Merrimac

Exceptional respite experience

Exceptional respite experience

May 2018

My name is Iolanda and I am approaching 92 years of age. I have been living with my daughter and her family for the last four years. As they occasionally travel away on holiday it has been necessary to avail myself of some assistance via a Respite stay. I have had the good fortune of staying at HillView on two occasions over the last 12 months.

My experience at Hillview has been truly exceptional on both occasions! The staff are caring and extremely friendly, making me feel right at home. I stayed for 3 weeks last December where I was looked after brilliantly. The most amazing thing was when I returned more recently in April I felt that all the staff were sincerely happy to see me. The care and attention I received was fantastic and I can’t recommend it highly enough.

Iolanda

HillView Ashmore

Phyllis’s Respite stay

May 2018

There is a variety of activities, the food is good and the staff are so friendly.

Phyllis

HillView Merrimac

Diana’s Respite stay

May 2018

I found HillView Ashmore had beautiful gardens with a nice quiet atmosphere and the rooms were well presented.

Diana

HillView Ashmore

Jeannie's Respite stay

Jeannie’s Respite stay

May 2018

During my respite stay at HillView the overall quality of the food was excellent. The staff were very social and friendly, it was so nice to be somewhere where you felt wanted.  Although I missed my daughter very much, staying at HillView had a lovely atmosphere.

Jeannie

HillView Merrimac

We recently caught up with Elaine to find out the 3 things she loves the most about living at HillView Ashmore.

We recently caught up with Elaine to find out the 3 things she loves the most about living at HillView Ashmore.

April 2018

  1. The lovely staff are helpful and thoughtful. They always ask if there is anything else that they can do.
  2. My room is always clean. Every item is always placed back where I found it. Nothing is too much trouble.
  3. My meals are so good. I love the variety, portion sizes and freshness.

Elaine

HillView Ashmore

Arthur - The HillView Commonwealth games batonbearer

Arthur – The HillView Commonwealth games batonbearer

April 2018

I would recommend HillView for its facilities, services and professionalism in:

  • Medications
  • Empathy
  • good nature of the staff

This is the best residential care home I have experienced in the last 2 1/2 years. This is my third place.

Rodney’s Respite stay

January 2018

Because of my inability to travel interstate with my family, my respite at HillView was an ideal place to stay. Thank you for your kindness and attention. I must congratulate the staff, they made me feel “at home”. The catering was above my expectations! I would recommend HillView as all my needs were attended to and I was comfortable in many ways.

Rodney

HillView Ashmore

Knowing Dad is in capable and caring hands

Knowing Dad is in capable and caring hands

January 2018

I just wanted to thank you all for looking after my dad for these past weeks so well and so lovingly while I have been away. My sisters and my friend Kathy, I know, have been to visit dad frequently but, in between,  you have done a mammoth job in keeping him happy, content and well stimulated. I was thrilled to hear that he did get dressed up as Santa for one of the level’s Xmas parties and I am sure he was in fine form. Of course the added bonus, was the article in the Gold Coast Bulletin about dad and I know the girls have given him a coloured copy for his room! What a thrill and dad was so chuffed! I have spoken to him a few times via messenger and seen plenty of photos of him, always smiling and his room is a buzz of activity with all his Xmas decorations. Kathy has certainly made sure he has plenty of chocs and coloured pencils,  scrapbooks, glue etc and I’m sure the Lifestyle girls have also checked his needs regularly. Also I saw a photo of the new bedside table…looks great too! You have no idea, how happy and relieved I am, knowing I can go away for so long without worrying one minute about dad because he is in such capable and caring hands. He loves you all so much and as we are, so very grateful for everything  you do for him to make his life so complete on a daily basis. Please pass on my thanks to everyone at Hillview.

 

Lyn Melrose

HillView Merrimac

Christmas cheer at HillView

December 2017

Hi All
I just wanted to write and ask you to pass on thanks and congratulations to the chef, cooks, staff and helpers for making yesterday’s Xmas event on L2 yesterday so very very good. The food was outstanding so compliments to the chef and kitchen staff. The lemon meringue dessert I had was heaven, the lightest pastry possible and would have stood up in any fine patisserie anywhere. All the Xmas meats were beautiful. We even coaxed Mum to eat a few mouthfuls and my Aunty loved it.

A special mention should go to Cheryl and Robbie who excelled in getting people to join in and having a sense of fun and happiness. They are just wonderful. A great pleasure to be there and witness it all. Thank you.

Sandra Philpott

HillView Merrimac

Margaret and Marjorie's day at the Christmas party

Margaret and Marjorie’s day at the Christmas party

December 2017

Our morning began on Level One with a full house to listen to Jake Meyews as he entertained us with so many wonderful Christmas songs, some in traditional style and some more upbeat. Then with enormous enthusiasm, Santa arrived with gifts for everyone. After all, shortbread is a Christmas favourite. During this time the staff busily supplied cups of tea and Christmas treats. The staff were organised, friendly and attentive to the needs of the residents.

The dining room was decorated with Christmas cheer as we enjoyed prawns, roast meats, fish and beautiful desserts. Congratulations to the staff at HillView for being committed to creating such a lovely event. Personal attention and professionalism done in a fun and caring way, certainly made the day!

Margaret and Marjorie

HillView Merrimac

My mums respite story

My mums respite story

December 2017

My mum stayed here for two weeks while we were away. I was hesitant but certainly changed my mind quickly. From the moment we dropped Mum off till we picked her up, I know she was looked after and had the best time….To the point she wanted to stay… Here is her new BFF from her homeland and they spoke non-stop in their language to the point Mum keeps talking to me and wonders why I don’t understand her. I have nothing but praise for the staff at HillView and for the love they gave my mum.

Lindy

HillView Merrimac

Dorothy’s Story

September 2017

“I enjoy the good access to the gardens as I love sitting in the sun.”

Dorothy

Ashmore

John’s Story

September 2017

“To the management and owners of Hill View, I must congratulate you on your caring and very capable staff.

Their readiness to help make life happier and easier has been constant for the two weeks respite that I have enjoyed here and I certainly hope that there will be space for me If I require it again.”

John

Merrimac

Ron’s Story

September 2017

“I am very impressed with the running of HillView in all sections and the way staff look after us.

I went out on the bus trip on Wednesday to have fish and chips, it was a great day and we all enjoyed it.”

Ron

Merrimac

Wanda’s Story

August 2017

“My Respite stay at Hill View has been really pleasant and I would not hesitate in returning again.”

Wanda

Merrimac

Harry’s Story

August 2017

“All the Nurses at Hill View are very friendly and caring to all the residents. I have really enjoyed my stay here and will be returning again for Respite.”

Harry

Merrimac

Johnathon’s Story

August 2017

“This place is beautiful and it meets all my needs. I would recommend Hill View!”

John

Merrimac

Amy’s Story

August 2017

“My respite stay at Hill View has been wonderful, all the staff are so kind.”

Amy

Merrimac

Verna’s Story

July 2017

“The food is very good and Hill View is a home away from home.”

Verna

Ashmore

Betty’s Story

July 2017

“I would like to say a huge thank you to each and everyone of you for taking such wonderful care of me.

From keeping me clean and fresh, tidying my room, all of the fussy meals I requested, not wanting to join in the activities but enjoying the one on one chats in my room, the balance classes were such fun and I remember you all daily with much fondness and love.”

Betty

Ashmore

Samantha’s Story

June 2017

“I personally wanted to thank you for all that you did for my Pop, Ray Solomon, and all that you continue to do for my Nana and Olivia’s Great Nan.

When Nan and Pop first had to go into a home it was something that we all didn’t want but it had to be done. After my first visit to Hill View, I left them feeling so comfortable, it was like they were in our homes. They were surrounded by people that cared about them just as much as their family did. I (and Olivia) come and visit ever week and everyone that we come accross are just lovely and so caring.

Since the passing of my beloved Pop, life hasn’t been the same, especially for my Nana. Pop couldn’t have been in a better place with all of you looking after him and caring about him. He cared about all of you, what you did for him before his passing and after was just amazing. All the staff were wonderful and still are.  I just want to thank you again for the wonderful care you continue to give to my Nana. We love her so very much.

Much Love & Appreciation,

Samantha” (Ray & Dora’s Granddaughter)

Samantha

Ashmore

Jean’s Story

June 2017

“Hill View has such a pleasant and friendly environment.

I’m extremely happy with the whole facility during my respite stay and would be more than happy to stay at Hill View full time. The food is plenty and of great quality.”

Jean

Merrimac

Elvy’s Story

June 2017

“Staff were like family and the food was outstanding.

My experience here was wonderful.”

Elvy

Ashmore

David’s Story

May 2017

“Hill View is a good, clean facility with very caring staff.”

David

Ashmore

Leslie’s Story

May 2017

“Hill View is very impressive and an excellent place to stay.

The Chefs are 10/10. The staff are all very kind and considerate.”

Leslie

Merrimac

Joyce’s Story

May 2017

“The Cafe is wonderful and Cafe staff lovely.

The food was plenty and all staff at Hill View lovely.

I really loved the Concerts and Shuffle Board.”

Joyce

Merrimac

Helen’s Story

April 2017

“When looking for a place, there is no reason to look any further.”

Helen

Ashmore

Helen’s Story (Respite Care)

June 2016

“My stay has been wonderful. This is my third respite stay.”

Helen

Merrimac

Stephanie’s Story

June 2016

“My respite stay has been amazing. I have had a relaxing time and great holiday. The staff have been brilliant.”

Stephanie

Ashmore

Dianne’s Story

May 2016

“Mum’s sister, nephew and wife came down for lunch 2 weeks ago. The staff set up a table outside Mum’s room with a table cloth & Flowers. The setting was beautiful. My Aunty was blown away by the setting and meal etc. The staff were wonderful, above and beyond expectations.”

Dianne

Ashmore

Dorothy’s Story

February 2016

“The staff have been so caring and loving to me. They are very polite to all of the Residents.”

Dorothy

Ashmore

Ron’s story

February 2016

“My Wife and I would like to express our appreciation to the staff who put on the lunch we attended on the balcony today. They did a very good job even though the conditions were not perfect, and they deserve to be commended.”

Ron

Merrimac

Eileen

December 2015

“I am so happy and comfortable here at Hill View.”

Eileen

Merrimac

Carmel’s Story

December 2015

“I want to say a very heartfelt thank you to all of the fabulous staff at Ashmore who helped make Christmas Day celebrations so special for all of us.

The trouble that the staff went to, to make the tables look gorgeous was incredible. The catering and dining room staff were amazing and so special of them to give up Christmas with their families to be with us all. The food was lovely and it was all in all, a very special and relaxing day for all of us.”

Carmel

Ashmore

Lyn’s Story

December 2015

“A big congratulations for a wonderful Level 1 Christmas Party.

Absolutely brilliant & everyone loved the concert, singing, dancing, nibbles and the luncheon was amazing, 5 star standard.

Thanks to all staff especially Lifestyle, Carers and kitchen staff who made the day so enjoyable and memorable. Also the Christmas lights of a night time in the gardens look amazing. Thank you.”

Lyn

Merrimac

Thomas’s Story

November 2015

“All staff from Management down to nursing, care staff, lifestyle, catering, gardeners and housekeeping staff have been brilliant.”

Thomas

Ashmore

Bettina’s Story

September 2015

“My stay has been very comfortable and I am very happy.”

Betty

Ashmore

Keith’s Story

September 2015

“The staff here are marvellous, they are so helpful to me each day.”

Keith

Ashmore

Ian’s Story

August 2015

“I am happy and content here at Hill View House.”

Ian

Merrimac

Jon’s Story

August 2015

“I have spoken to Molly many times since her admission and her comment has always been “they are very kind and considerate to me”.”

John

Merrimac

Diana’s Story

July 2015

“I am writing to compliment both the nursing staff & administration staff.

I was recently overseas for 9 weeks and my mother was (as usual) well cared for by the nursing staff.

Every time I spoke with mum she always seemed content and had no complaints. I sent e-mails at least twice a week and these were printed out and given to mum by the office staff. The administration staff are always very helpful and pleasant to deal with. All paperwork (accounts etc) is always accurate and timely. It is such a relief to know that mum is being cared for in such a well run facility.”Every time I spoke with mum she always seemed content and had no complaints. I sent e-mails at least twice a week and these were printed out and given to mum by the office staff.

Diana

Merrimac

Zark’s Story

June 2015

“I would like to express my gratitude to the staff of Hill View House Ashmore for their very professional and kind attitude expressed to my elderly mother during her settling in period.  This is very much appreciated.”

Zark

Ashmore

Keith’s Story (Respite Care)

May 2015

“I have been treated very well whilst I have been at Hill View for respite.  I have no complaints, it is a lovely place.”

Keith

Ashmore

Denise’s Story

March 2015

“To all the lovely Nurses and Staff at Hill View, thanks a million for caring and looking after my Jimmy from late Jan-Feb 2015. You really made him so happy.

With Loving thoughts”

Denise

Merrimac

Cyril’s Story

March 2015

“I have inspected several other aged care places and I consider Hill View House the very best on the coast.”

Cyril

Merrimac

Leonie’s Story

March 2015

“I can’t fault how efficient and caring all staff are in looking after my Mum.

I know the staff are monitoring Mum and that is a great comfort. Mum is always telling me how kind the staff are. Mum is looking good under your care, so thank you!”

Leonie

Ashmore

Daughter’s Story

January 2015

“I would recommend Hill View House to others because of the quality of Personnel and their care delivery.

Also their problem solving to reduce anxiety during transition into Hill View was excellent.”

Daughter of Resident at Hill View House

Ashmore

Julie’s Story

January 2015

“I want to take this opportunity to thank you for the kind and dignified approach you take to the care of my mother.

Like the way you:

  • print off my e-mails for her to read and enjoy over and over again
  • take time to discuss Mum’s needs or issues with my family
  • make sure there is a kind and welcoming familiar face to greet Mum on her return from a day out
  • take time to get to know, and allow time, for her rituals and routines
  • diligently monitor not only her health needs but also her personal grooming needs which are so important to mum
  • spend time in conversation, encouraging mental stimulation”

Julie

Ashmore

Brett’s Story

December 2014

“Thank you for the care and attention my father has received over the last 12 months. Merry Christmas to all the staff at Hill View.”

Brett

Merrimac

Janine’s Story

December 2014

“Thank you for the opportunity to facilitate the students from Griffith over the past two week.

I would like to extend my thanks to the AIN’s ,EEN’s and RN’s who have made the student’s experience so valuable. The care given to the residents is to the highest standard. The students have been given great opportunities to see all aspects of care and participate in the same.They have reported to me the gentle and caring nature of those caring for our most vulnerable. The kitchen and cleaning staff are also wonderful, the environment is meticulously clean and the meals all look delicious.

The staff have also afforded to me support and friendliness which I am appreciative of.

I have facilitated in many aged care facilities and Hill View is superior in all aspects.

I look forward to returning if I may next year.

Wishing you all a Very Merry Christmas and Happy New Year”

Janine Thompson (Facilitator)

Janine

Ashmore

Vivian’s Story

December 2014

“Thank you for your care and help while I was at Hill View House. I enjoyed it very much. Every thing was nice and everybody was very helpful.”

Vivian

Merrimac

Paul’s Story

November 2014

“I compliment Hill View for the great staff and nothing is a problem to them. Staff are very caring and the bus outings are most enjoyable.”

Paul

Ashmore

Marg’s Story

October 2014

“I have nothing to complain about, the most loving and caring place I have ever encountered.

I was a registered nurse and have been in hospital but this has to be the very best care I have ever had in my life.”

Marg - Respite Resident

Ashmore

Raymonds’s Story

September 2014

“Mum has settled in very well and calls it “home”. She is happy and much healthier because of the good care and food. Life is now easier for all of us.”

Ray

Merrimac

Diane’s Story

September 2014

“The Ashmore outdoor area is very appealing and the staff are lovely.”

Diane

Ashmore

Steve’s Story

September 2014

“Mum has settled in very well and calls it “home”. She is happy and much healthier because of the good care and food. Life is now easier for all of us.”

Steve

Merrimac

Margot’s Story

September 2014

“The Ashmore outdoor area is very appealing and the staff are lovely.”

Margaret

Ashmore

Denis’s Story

September 2014

“Mum has settled in very well and calls it “home”. She is happy and much healthier because of the good care and food. Life is now easier for all of us.”

Denis

Merrimac

Ray’s Story

September 2014

“My wife & I are now in our 12th week of residency at Hill View House, on a scale of 1-10 we give Merrimac a rating of 10 PLUS in all respects.

We consider ourselves fortunate to be residents.”

Ray

Merrimac

Holly’s Story

August 2014

“All round Mum is happy with the meals, she says there is enough and its very good. I am very satisfied mum is in the best care facility on the Gold Coast.”

Holly

Merrimac

Roger’s Story

August 2014

“I would like to take this opportunity to thank everybody for their care and devotion to Susie over the last 2 years 2 months. Susie was very happy with every aspect of her care and referred to Hill View House as “home”, I believe that says everything. Once again thank you everybody.

For ever grateful.”

Roger

Ashmore

Wife of Resident’s Story

June 2014

“A big ‘thank you’ to all the laundry staff at Ashmore for their excellent care of Resident’s Clothes.

Previously, my husband was in another aged care facility, and I was continually searching for lost clothes, other persons clothes left in his wardrobe for him to wear and damp clothes which I had to take home to dry before they were put on him. I can now spend my ‘Visiting time’ totally with my husband.

Much appreciated.”

Wife of Resident

Ashmore

The Scott Family’s Story

June 2014

“To the nursing staff, words cannot express how amazing, caring, compassionate, understanding you all were looking after Doris, Husband Ray, Daughter Jan, Sons Garry, Greg and all the family.

We were so blessed to have you caring for mum, there could not have been a more comfortable, caring place for mum to have spent her last month.

You all should be given oscars (not for acting) for the positive effect that you have on the Resident’s here and for giving your all, physically, mentally and emotionally.

You are all very special people who make Hillview the wonderful place that it is.”

The Scott Family

Merrimac

Sydney’s Story

May 2014

“I’m very happy with my respite stay.

There is very helpful and kind staff and I have enjoyed several activities. I will come back again.

The meals are plentiful and very enjoyable. My daughter has been to see many other facilities and chose Hill View overall.”

Sydney

Merrimac

Margaret’s Story

March 2014

“Dear all at Hill View House,

Thank you for making me feel so welcome and loved during my stay. Please put these flowers in the lounge of level 1 for all to enjoy!

With love and appreciation.”

Margaret

Merrimac

Shirley’s Story

March 2014

“I would like to commend Hill View House Ashmore on the following:

  •  A peaceful environment for all, there is a very homely atmosphere
  •  Staff are always friendly and caring towards my husband
  •  The manager at Hill View House is very understanding and helpful
  •  The quality of food at Hill View House is fantastic, I am very happy with the menu available”

Shirley

Ashmore

Family of Merrimac Resident’s Story

October 2011

“Thank you and all the staff at Hill View House for the kindness and wonderful attention given to my husband during his time with you. He always remarked if he could not be at home, he was at the next best place.”

Family of Merrimac Resident

Merrimac